Frequntly Asked Questions
Phone Related
1. What is a refurbished phone?
2. What happens if my phone stops working?
3. I don't see the phone I want on your website, can you get it?
4. What is included with the phone?
Delivery
5. How long does it take to deliver my phone?
6. How much is delivery
7. Where do you deliver to?
Money
8. Can I get a refund if I change my mind?
9. Can I have a VAT invoice?
1. What is a refurbished phone?
A refurbished phone is a second-hand phone that has been tested and reconditioned for sale as a high-quality used phone. They are NOT broken phones that have been repaired. Our used phones undergo a thorough testing and reconditioning program which includes the following checks:
- Power-on Test
- LCD Screen Test
- Sim Locks removed
- Reception Test
- Factory reset, counters reset, security code reset
- Ringing Test
- Microphone Test
- Earpiece Test
- Keypad Test
- Charging Test
- Vibrating Test
- Housing Intact
We guarantee that our phones are free from faults, in the rare case that a phone develops a fault, within 60 days you are entitled to a refund or replacement (in accordance with you statuatory rights). Please note that our guarantee only covers manufactures faults and doesn't cover the handset if it has been dropped, come into contact with liquid or otherwise mistreated.
2. What happens if my phone stops working?
In the unlikely event that your handset develops a fault within 60 days of sale you are entitled to a refund or exchange for the purchase price of the handset, as long as the handset has not been mistreated.
If your handset fails after the 60 day period then we can give a very reasonable quote for the cost of the repair. Please contact us for more information.
3. I don't see the phone I want on your website, can you get it?
Yes, we can get hold of most handsets, new or refurbished. Please contact us for a quote.
4. What is included with the phone?
As well as the handset you will receive the battery and charger. Manuals for most of our phones can be downloaded and printed.
4. How long does it take to deliver my phone?
Once you place an order, your goods will be delivered within 7 days.
5. How much is delivery
Due to high rates of loss by the Royal Mail, we now send all items via Royal Mail - Special Delivery. Delivery on all items on our website is £4.95
6. Where do you deliver to?
Currently, due to high rates of International fraud we only deliver to the UK and Ireland.
7. Can I get a refund if I change my mind?
To guarantee your satisfaction, all our products come with a 7 DAY NO QUIBBLE GUARANTEE. Simply return the item unused and undamaged in its original packaging for a full refund (minus £10 restocking fee). Additionally, all our products are guaranteed against manufacturer defects for 60 days.
When goods are returned using our 7 day no quibble guarantee we will refund the full purchase price of the goods minus £10 restocking fee. However in the case of faulty goods, or goods which we have requested that you return to us, we will refund the full purchase price of the goods.
9. Can I have a VAT invoice?
Yes, VAT invoice is available upon request.
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